Troubleshooting and questions

Find your problem below. If it isn't here, contact support.

Signing in

I didn't get the email with my code

• Wait a minute. Emails can be slow.
• Look in your spam or junk folder.
• Check that you typed your email address correctly.
• Click Send a new code. You can ask for a few codes. After that, wait a few minutes.

My code doesn't work

A code works for 10 minutes. Click Send a new code. Then use the code in the newest email.

It says "Too many attempts"

For your safety, sign-in pauses for 15 minutes after many wrong passwords. Wait, then try again. Forgot your password? See Forgot your password?

I signed up with Google. How do I set a password?

On the sign-in page, click Forgot your password? and follow the steps. You can then use your email and password too.

Plans and payments

My card was declined

Check the card number, the date and the code on the back. Make sure your card allows online payments. Or try another card.

I was charged when my trial ended

A trial turns into a paid plan unless you cancel before it ends. Billing showed the date of the first payment. To stop future payments, see Cancel your plan.

Where are my invoices?

In GENKAN, open Billing and scroll to Payments. See Receipts and invoices.

Why can't I change my currency?

Your first plan fixes the currency. See Your currency.

My crypto payment doesn't show

See If something goes wrong.

Outlooks

An Outlook is locked

The full Outlook needs a plan that covers that market. Click See plans on the Outlook. See Locked Outlooks and free reads.

The Outlook is in English, not my language

The translation takes a moment after an Outlook comes out. Reload the page a little later.

An Outlook disappeared from the list

Each Outlook is current until its Valid until date. After that, it leaves the list. Finished Outlooks with a result appear in Results.

Alerts

I don't get pop-ups

• Pop-ups only appear while a ClawBack page is open.
• Click the bell and check that Pop-ups is on.
• New alerts still wait in the bell.

I don't hear the sound

Click the bell and check that Sound is on. Your browser only plays sound after you click on the page once. Check that your device is not muted.

I don't get Outlooks on Telegram

Outlooks on Telegram come with a TAIKO plan. That plan is on sale soon. Once you have it:

• Open Telegram in TAIKO. Check that it says Connected.
• Then see If something goes wrong.

Everything else

The page looks wrong or doesn't load

• Reload the page.
• Make sure your browser is up to date.
• Try a private window. If that works, clear your browser's cache.

I see a page that says "Page not found"

The page moved or never existed. Click Go to GENKAN to go home.

How do I delete my account?

See Your data.

About risk

Everything on ClawBack is for learning. Nothing is advice to buy or sell. Trading is risky, and you can lose money.

Please read our Risk Disclaimer. Our other documents are listed on the guide's home page.