Contact

Contact us

We read every message. Pick the right inbox below and you'll get an answer faster.

Fastest for customers

Already a customer? Open a ticket.

Want to cancel a plan? Do it any time in GENKAN › Billing. No need to write to us.

Email us

Signing in, plans, billing and payments, or something that isn't working.

We reply within 2 business days.

Anything else: partnerships, press or ideas.

We reply within 2 business days.

Ask for a copy of your data, or ask us to correct or delete it.

We answer within one month, as the law requires.

Questions about our terms, and formal legal notices.

We reply within 2 business days.

Complaints

Here's what happens, step by step.

Step 1
Email support@clawback.capital, or open a ticket in GENKAN › Support, with “Complaint” in the subject. Tell us your account email, what went wrong and what you'd like us to do.
Step 2
We confirm we've received it within 2 business days.
Step 3
We look into it and send you a full answer within 14 days. If we need longer, we tell you why and when to expect it.
Step 4
Still not happy? Our final answer tells you what else you can do, such as free advice from Citizens Advice. None of this affects your legal rights.

About your personal data? You can also complain to the UK data protection regulator at ico.org.uk.

Write to us

Samurai Network Ltd 98 South Bridge Road Hull England HU9 1TL United Kingdom

Email is faster. Letters only, please: we can't accept parcels.

Before you write

Write from the email address on your account, so we can find you.
Never send passwords, codes, card numbers or API keys. We will never ask for them.
We can't tell you what to trade. We don't give personal advice.
Email is the quickest way to reach us, and it gives you both a written record.

The details UK law asks every business to publish.